{"id":2032,"date":"2026-08-17T16:58:46","date_gmt":"2026-08-17T20:58:46","guid":{"rendered":"https:\/\/az.research.umich.edu\/medschool\/?post_type=document&#038;p=2032"},"modified":"2026-08-17T16:58:46","modified_gmt":"2026-08-17T20:58:46","slug":"access-to-academic-research-applications-for-vendors-and-contractors","status":"publish","type":"document","link":"https:\/\/az.research.umich.edu\/medschool\/informational\/access-to-academic-research-applications-for-vendors-and-contractors\/","title":{"rendered":"Access to Academic Research Applications  for Vendors and Contractors"},"template":"","categories":[28],"tags":[103],"content-type":[5],"topic":[40],"update-type":[],"class_list":["post-2032","document","type-document","status-publish","hentry","category-clinical-trials-support-office","tag-clinical-trials-management-systems","content-type-informational","topic-clinical-research"],"acf":{"use_legacy_editor":true,"updated_date":"2026-08-17 17:00:00","update_notice":false,"author":"","summary":"<span style=\"font-weight: 400\">Health Information Technology &amp; Services (HITS) academic research applications used at Michigan Medicine require University of Michigan login credentials. This includes access for vendors and contractors using applications such as Advarra OnCore, Advarra eReg, Velos, SimIQ, LabVantage, or others.<\/span>\r\n\r\n<span style=\"font-weight: 400\">Effective April 2026, Michigan Medicine requires all vendors and contractors to undergo a new identity verification process before receiving or renewing access to Michigan Medicine accounts or systems.<\/span>\r\n\r\n<span style=\"font-weight: 400\">Identity verification is required to:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Confirm your identity<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Protect Michigan Medicine systems<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Meet University of Michigan and Michigan Medicine security requirements<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Allow you to manage your password and account access<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400\">The University of Michigan Clinical Trials Management System team, also called the CTMS team, oversees account requests for vendors and contractors who require access to supported research software applications.<\/span>\r\n\r\n<span style=\"font-weight: 400\">The HITS Identity Management Team manages the identity verification process and provides University of Michigan (UMICH) login credentials.<\/span>","button_links":null,"related_content":"","legacy_path":"","legacy_node_id":"","legacy_related_nids":"","legacy_content_section":[{"legacy_section_type":"heading","legacy_heading":"Key Terms","legacy_subheading":"","legacy_section_text":"","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area","legacy_heading":"","legacy_subheading":"","legacy_section_text":"<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">U-M - U-M means the University of Michigan.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Michigan Medicine - Michigan Medicine is the University of Michigan\u2019s academic medical center.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">U-M ID Number or UMID - Your U-M ID number, also called your UMID, is the identification number assigned to you by the University of Michigan.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">U-M Uniqname - Your U-M uniqname is your University of Michigan username. For Michigan Medicine systems, you may need to enter it in this format: uniqname@med.umich.edu<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">UMICH Password - Your UMICH password is the password for your University of Michigan account.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">1Kosmos - Michigan Medicine partners with 1Kosmos for the identity proofing process.<\/span><\/li>\r\n<\/ul>","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"heading","legacy_heading":"Important Notes","legacy_subheading":"","legacy_section_text":"","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area","legacy_heading":"","legacy_subheading":"","legacy_section_text":"<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Please read all emails and complete all required steps promptly.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Delays in responding may delay your U-M login credentials and access to Michigan Medicine software applications.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Account setup requires several steps, some of which are time-sensitive.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Throughout the process, you will receive emails from two separate teams:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">CTMS team (ctms-communications@med.umich.edu) - These informational emails will help guide you through the process and provide helpful instructions.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Michigan Medicine Identity Management Team (IdentityManagementTeam@med.umich.edu) - These automated emails provide information about your identity verification status and U-M\u00a0 login credentials.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">1Kosmos will send a text message with a link to upload documents. <\/span><\/li>\r\n<\/ul>\r\n&nbsp;","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"heading","legacy_heading":"Procedure","legacy_subheading":"","legacy_section_text":"","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area_with_subheading","legacy_heading":"","legacy_subheading":"Step 1: Verify Your Identity","legacy_section_text":"<span style=\"font-weight: 400\">All vendors and contractors are required to complete identity verification before receiving access to academic research applications used at Michigan Medicine\u00a0\u00a0<\/span>\r\n\r\n<strong>Identity Verification Overview<\/strong>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The CTMS team will send a short, secure survey to collect your contact information.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Michigan Medicine Identity Management team will send an email inviting you to start the identity verification process.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">You will enroll in the 1Kosmos identity verification system.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">You will submit the required documents to confirm your identity.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">1Kosmos will review your documentation<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Once your identity is verified, you will provide 1Kosmos with consent to share with Michigan Medicine only the information necessary to create or renew your U-M login credentials.<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If 1Kosmos cannot provide verification, an exception request may be submitted on your behalf.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the exception request is approved, your U-M login credentials will be created or renewed.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">You will be notified if U-M login credentials cannot be created or renewed.<\/span><\/li>\r\n<\/ol>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Michigan Medicine Identity Management team will send an email containing your U-M login credentials within 1-3 business days.<\/span><\/li>\r\n<\/ol>\r\n<strong>Helpful Information - 1Kosmos<\/strong>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Use your computer, not your smartphone or the 1Kosmos mobile app, to complete all 1Kosmos steps\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Use the same contact information you provided on the initial survey to log in to 1Kosmos:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Username: email address\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Password: phone number<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">US-based phone number: include dashes<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">International-based phone number: do not include dashes<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The LiveID identification pathway includes a comparison of a selfie with the photo on an identity document<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Once logged into 1Kosmos, on the profile page, click Login Options, then click on the Setup down arrow on the right-hand side of the screen. Click on LiveID Selfie.<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">This step must be completed prior to uploading the two identity documents<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If using an external monitor and its camera, make sure to select the external monitor and click Allow from the drop-down list of cameras.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Take the selfie with a white or light background.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Be sure to remove glasses, hats, headphones, etc., prior to taking the selfie<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Required documentation for vendors and contractors<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">US-based - Provide an unexpired driver's license or passport (whichever is most up-to-date) plus Social Security number<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">International-based - Search accepted documentation by country\/region: <\/span><a href=\"https:\/\/www.1kosmos.com\/platform\/resources\/supported-documents\"><span style=\"font-weight: 400\">1Kosmos Supported Documents<\/span><\/a><span style=\"font-weight: 400\">\u00a0\u00a0<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">For best results, scan documentation on a clean flat surface, without any surrounding distractions\/objects.\u00a0<\/span>\r\n<ul>\r\n \t<li style=\"list-style-type: none\">\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Remove documentation from plastic sleeves or wallets prior to scanning<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Make sure the lighting is sufficient to avoid shadows or glare<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Clean the camera lenses, as smudges or fingerprints can cause a blurry image<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you do not reach IAL2 status, inform your contact immediately so we can determine whether an exception request can be submitted.<\/span><\/li>\r\n<\/ul>","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area_with_subheading","legacy_heading":"References","legacy_subheading":"Step 2: Create Your U-M Account","legacy_section_text":"<span style=\"font-weight: 400\">Once the 1Kosmos identity proofing process is complete, you will receive an email from the Michigan Medicine Identity Management team containing your U-M login credentials:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Your U-M ID number, also called your UMID<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Your U-M uniqname, which is your University of Michigan username<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A temporary password, which is your 10-digit phone number (without dashes) and valid for 21 days<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400\">It is important to save this email. You will need this information if you contact the Michigan Medicine Service Desk for assistance.<\/span>\r\n\r\n<span style=\"font-weight: 400\">Follow the instructions in the email to:<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Set up your U-M account<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Choose a new password<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enroll in two-factor authentication with Okta Verify<\/span><\/li>\r\n<\/ol>\r\n<span style=\"font-weight: 400\">Two-factor authentication using Okta Verify is required to connect to Michigan Medicine systems, a security step that helps protect your account.<\/span>\r\n\r\n<span style=\"font-weight: 400\">To enroll your mobile device, see <\/span><a href=\"https:\/\/its.umich.edu\/accounts-access\/identity-access-management\/okta\/help\"><span style=\"font-weight: 400\">Okta Help<\/span><\/a><span style=\"font-weight: 400\">.\u00a0<\/span>\r\n<h5><\/h5>","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area_with_subheading","legacy_heading":"","legacy_subheading":"Step 3: Complete Michigan Medicine Compliance Training","legacy_section_text":"<span style=\"font-weight: 400\">The annual Michigan Medicine Compliance training is required for anyone who needs access to Michigan Medicine systems, including contractors and vendors.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400\">The Michigan Medicine Compliance training:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Must be completed before your software application account can be created<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Takes about 30 minutes<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Is completed in Cornerstone, Michigan Medicine\u2019s online learning system<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Must be retaken annually to retain U-M login credentials and access to software<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400\">The course explains key compliance requirements that apply to anyone accessing Michigan Medicine data, including privacy, protected health information (PHI), business ethics, conflicts of interest, financial transactions, the Code of Conduct, and how to report compliance concerns.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400\">Around the time you receive your U-M login credentials, you will also receive an email with instructions to complete the training.<\/span>\r\n\r\n<span style=\"font-weight: 400\">To log in and complete training, see Cornerstone - Access to Cornerstone: <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0020411\"><span style=\"font-weight: 400\">Instructions<\/span><\/a>","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area_with_subheading","legacy_heading":"History and Approval","legacy_subheading":"Step 4: Access Software Application","legacy_section_text":"<span style=\"font-weight: 400\">After Michigan Medicine Compliance training completion is verified, you will be given access to the requested software application within 2 business days.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400\">You will receive an email with further instructions from the application\u2019s support team at that time.<\/span>\r\n\r\n<strong>Windows Virtual Desktop<\/strong>\r\n\r\n<span style=\"font-weight: 400\">Windows Virtual Desktop (WVD) is a secure online workspace used to access some CTMS systems and applications. You may be required to connect to the WVD prior to signing into an application.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400\">To connect, see Windows Virtual Desktop - Web Client Access: <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0011382\"><span style=\"font-weight: 400\">Instructions<\/span><\/a><span style=\"font-weight: 400\">\u00a0<\/span>\r\n\r\n<strong>Advarra Applications\u00a0<\/strong>\r\n\r\n<span style=\"font-weight: 400\">Users of Advarra OnCore and Advarra eRegulatory (eReg) at Michigan Medicine will need to take additional steps to activate their user account.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400\">Depending on the application, the email will come from:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><a href=\"mailto:oncore-noreply@med.umich.edu\"><span style=\"font-weight: 400\">oncore-noreply@med.umich.edu<\/span><\/a><\/li>\r\n \t<li style=\"font-weight: 400\"><a href=\"mailto:no-reply+umich-ereg@advarracloud.com\"><span style=\"font-weight: 400\">no-reply+umich-ereg@advarracloud.com<\/span><\/a><\/li>\r\n<\/ul>\r\n<strong>Activate Your Advarra Application Account<\/strong>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connect to WVD, if needed.<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Navigate to your email program within the WVD session.<\/span><\/li>\r\n<\/ol>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open the one-time activation email.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select the \u201cConfirm your account\u201d link.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A Michigan Medicine Microsoft sign-in page will open.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Confirm that the sign-in field shows <\/span><a href=\"mailto:uniqname@med.umich.edu\"><span style=\"font-weight: 400\">uniqname@med.umich.edu<\/span><\/a>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the field is blank, enter <\/span><a href=\"mailto:uniqname@med.umich.edu\"><span style=\"font-weight: 400\">uniqname@med.umich.edu<\/span><\/a><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the field shows another account, follow these steps:<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select \u201cSign out and sign in with a different account.\u201d<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter <\/span><a href=\"mailto:uniqname@med.umich.edu\"><span style=\"font-weight: 400\">uniqname@med.umich.edu<\/span><\/a><\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n<\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter your UMICH password.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Complete two-factor authentication.<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">After you sign in successfully, the application will open.<\/span><\/li>\r\n<\/ol>\r\n<span style=\"font-weight: 400\">If you did not receive the activation email, or if you need a new activation email, submit a support ticket through the <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=sc_cat_item&amp;sys_id=4220a0521bdf205089e7c9d2604bcb39\"><span style=\"font-weight: 400\">CTMS Service Catalog<\/span><\/a><span style=\"font-weight: 400\">.<\/span>","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"heading","legacy_heading":"Maintaining Your Access &amp; Account","legacy_subheading":"","legacy_section_text":"<p>Questions on this policy may be directed to the Office of Research (<a href=\"mailto:ummsresearch@umich.edu\">ummsresearch@umich.edu<\/a>)<\/p>\r\n\r\n<p><strong>Last Reviewed Date:&nbsp;<\/strong>September 1, 2024<\/p>\r\n\r\n<p><strong>Approval:<\/strong>&nbsp;Executive Vice Dean for Research<\/p>","legacy_media_position":"","legacy_media_file":"","legacy_media_url":"","legacy_glossary_term":"","legacy_glossary_nids":"","legacy_resource":"","legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area","legacy_heading":"","legacy_subheading":"","legacy_section_text":"<span style=\"font-weight: 400\">To maintain your U-M credentials and access to CTMS software applications, you must do the following on an annual basis:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Undergo the identity proofing with 1Kosmos<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Complete the annual Michigan Medicine Compliance training<\/span><\/li>\r\n<\/ul>","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"heading","legacy_heading":"Deactivating Your Access &amp; Account","legacy_subheading":"","legacy_section_text":"","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area","legacy_heading":"","legacy_subheading":"","legacy_section_text":"<span style=\"font-weight: 400\">Notify your contact immediately if you no longer need your U-M credentials or access to CTMS software applications. Submit a ticket directly to the team using the <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=sc_cat_item&amp;sys_id=4220a0521bdf205089e7c9d2604bcb39\"><span style=\"font-weight: 400\">CTMS Service Catalog<\/span><\/a><span style=\"font-weight: 400\">.<\/span>","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"heading","legacy_heading":"Support Options","legacy_subheading":"","legacy_section_text":"","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area","legacy_heading":"","legacy_subheading":"","legacy_section_text":"<strong>Michigan Medicine Service Desk<\/strong>\r\n\r\n<span style=\"font-weight: 400\">The Michigan Medicine Service Desk is available 24 hours a day, 7 days a week by calling 734-936-8000, option 3.<\/span>\r\n\r\n<span style=\"font-weight: 400\">Before calling, have the following information ready:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Your U-M ID number<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Your U-M uniqname<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400\">The Michigan Medicine Service Desk can help with:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">U-M account set-up<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Two-factor enrollment and authentication<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connecting to Windows Virtual Desktop<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Cornerstone, Michigan Medicine\u2019s online learning system<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Password resets<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Reset Your Own UMICH Password: <\/span><a href=\"https:\/\/lvl2.med.umich.edu\/pwmfpv2\/public\/ForgottenPassword\"><span style=\"font-weight: 400\">Account Self Service<\/span><\/a><span style=\"font-weight: 400\"> (requires U-M uniqname)<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<strong>CTMS Team<\/strong>\r\n\r\n<span style=\"font-weight: 400\">The CTMS team is available during regular business hours, Monday through Friday. Submit a ticket directly to the team using the <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=sc_cat_item&amp;sys_id=4220a0521bdf205089e7c9d2604bcb39\"><span style=\"font-weight: 400\">CTMS Service Catalog<\/span><\/a><span style=\"font-weight: 400\">.<\/span>\r\n\r\n<span style=\"font-weight: 400\">The CTMS Team can help with:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">General questions<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">1Kosmos initial login credentials<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">1Kosmos denied verifications and exception requests<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Software application access &amp; support<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Activation emails for Advarra applications<\/span><\/li>\r\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Account deactivations<\/span><\/li>\r\n<\/ul>","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"heading","legacy_heading":"Resources &amp; Links","legacy_subheading":"","legacy_section_text":"","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null},{"legacy_section_type":"text_area","legacy_heading":"","legacy_subheading":"","legacy_section_text":"<span style=\"font-weight: 400\">Responsible Use of Information Resources SPG 601.07: <\/span><a href=\"https:\/\/spg.umich.edu\/policy\/601.07\"><span style=\"font-weight: 400\">Policy<\/span><\/a>\r\n<span style=\"font-weight: 400\">Michigan Medicine Identity Proofing Process: <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0031828\"><span style=\"font-weight: 400\">Instructions<\/span><\/a>\r\n<span style=\"font-weight: 400\">Windows Virtual Desktop - Web Client Access: <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0011382\"><span style=\"font-weight: 400\">Instructions<\/span><\/a>\r\n<span style=\"font-weight: 400\">Cornerstone - Access to Cornerstone: <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0020411\"><span style=\"font-weight: 400\">Instructions<\/span><\/a>\r\n<span style=\"font-weight: 400\">Reset UMICH Password: <\/span><a href=\"https:\/\/lvl2.med.umich.edu\/pwmfpv2\/public\/ForgottenPassword\"><span style=\"font-weight: 400\">Account Self Service<\/span><\/a><span style=\"font-weight: 400\"> (requires U-M uniqname)<\/span>","legacy_media_position":false,"legacy_media_file":null,"legacy_media_url":"","legacy_glossary_term":null,"legacy_glossary_nids":"","legacy_resource":null,"legacy_resource_nids":"","legacy_buttons":null}],"update_notice_type":[],"update_notice_start":"2023-02-27 13:00:00","update_notice_end":"2023-02-27 13:00:00","update_notice_text_blocks":null,"global_contact_block":false,"contact_name":"","contact_email":"","contact_additional_info":"<span style=\"font-size: inherit\"><strong>Michigan Medicine Service Desk<\/strong>\r\nThe Michigan Medicine Service Desk is available 24 hours a day, 7 days a week by calling 734-936-8000, option 3.\r\n<\/span>\r\n\r\n<span style=\"font-weight: 400\"><strong>CTMS Team<\/strong>\r\nAvailable during regular business hours, Monday through Friday. Submit a ticket directly to the team using the <\/span><a href=\"https:\/\/michmed.service-now.com\/sp?id=sc_cat_item&amp;sys_id=4220a0521bdf205089e7c9d2604bcb39\"><span style=\"font-weight: 400\">CTMS Service Catalog<\/span><\/a><span style=\"font-weight: 400\">.\r\n<\/span><span style=\"font-size: inherit\">\r\nEdited by: <\/span><a style=\"font-size: inherit\" href=\"mailto:dagi@umich.edu\">dagi@umich.edu<\/a>\r\n\r\nLast updated: August 17, 2026 4:53 PM","global_contact_block_select":null},"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/document\/2032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/document"}],"about":[{"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/types\/document"}],"version-history":[{"count":4,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/document\/2032\/revisions"}],"predecessor-version":[{"id":2036,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/document\/2032\/revisions\/2036"}],"wp:attachment":[{"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/media?parent=2032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/categories?post=2032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/tags?post=2032"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/content-type?post=2032"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/topic?post=2032"},{"taxonomy":"update-type","embeddable":true,"href":"https:\/\/az.research.umich.edu\/medschool\/wp-json\/wp\/v2\/update-type?post=2032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}